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Errors when downloading and installing the application

The download link from the email is not working
I can't find or download the Honey card in the app store
How to set the region for:
iOS
App Store
Android
Google Play

If the app does not open when transferring via AirDrop

Reason: the link is outdated.

What to do: Find the Honey card in the app store.

I can't find or download the Honey card in the app store

Reason #1: VPN is enabled.

  • What to do: Disable the VPN and try again.

Reason #2: A region other than Russia is specified in the settings of your smartphone or the app store profile.

  • What to do: set the region«Россия».

How to set the region

Important! Changing the region may reset your subscription or payment settings.

For iOS

  1. Open«Настройки».
  2. Choose«Основные».
  3. Next, select «Язык и регион».
Смена региона на iPhone 1

4. Set the region«Россия».

Смена региона на iPhone 2

For the AppStore

Important! In the AppStore, the region can only be changed once a year.

1. Open «Настройки»it.

2. Log in «Apple ID»to .

Смена региона в AppStore 1

3. Go to the section«Контент и покупки».

Смена региона в AppStore 2

4. Click «Просмотреть».

Смена региона в AppStore 3

5. Select «Страна или регион».

Смена региона в AppStore 4

6. Set the region«Россия».

Смена региона в AppStore 5

For Android

Important! On Android, you don't need to change the region, but download the app through alternative stores. For example, RuStore.

1. Open «Настройки»it.

2. Go to «Система и обновление».

Смена региона на Android 1

3. Select «Язык и регион».

Смена региона на Android 2

4. Set the region«Россия».

Смена региона на Android 3

For Google Play

1. Log in to your profile.

Смена региона в Google Play 1

2. Select «Настройки».

Смена региона в Google Play 2

3. Select «Общие»and press «Настройки аккаунта и устройства».

Смена региона в Google Play 3

4. In «Страна и профили»the install section«Россия».

Смена региона в Google Play 4

If the app does not open when transferring via AirDrop

  1. Delete the app from your device.
  2. Install it again.