Content: 
- How to restore access to a medical card if the phone number has changed and there is no access to the old one
- How to delete a family member from a profile in a medical account
- How to cancel or reschedule your record
- How to upload a document to a medical record
- How to delete a document from a medical record
- How to make a repeat appointment
- Where to find promo codes for discounts in clinics
- How to cancel an entry at the club price
- How to view the balance in the clinic
- How to understand that my review has been published
How to restore access to a medical card if the phone number has changed and there is no access to the old one
It is currently impossible to restore access to the account without the number to which the account is linked. You can only delete your old account through the support service.
How to delete a family member from a profile in a medical account
- In the lower menu of the Medtochka application, click on the item «Профиль».
- On the page that opens, click on your avatar at the top of the screen.
- Select and click on the profile you want to delete.
- In the menu that opens, click on the item «Удалить профиль».
For more information about deleting a profile, see How to delete a profile in a Medical card.
How to cancel or reschedule your record
- On the main page of the HonEybox application, click on the block«Ближайшие записи».
- Select the record that you want to cancel or reschedule, and click on it.
- On the page that opens, click on the button«Перенос или отмена».
Important! You can cancel or reschedule the recording if there are more than 60 minutes left before it starts.
If the appointment is less than 60 minutes away, contact the clinic.
Dates for 30 days in advance, starting from the next day, are available for postponing the recording. One record can be transferred no more than three times.
For more information about rescheduling or canceling a recording, see the article Canceling and rescheduling a recording.
How to upload a document to a medical record
There are two ways to upload a document to a medical card.
The block «Медкарта»on the main page
1. On the main page, in the block«Медкарта», click «+ Документ».
2. A menu opens with a choice of the document type, select the one that suits you.
3. Download the document from your device and click «Добавить документ».
Page«Медкарта»
1. In the lower menu of the application, click on the item «Медкарта».
2. On the page that opens, click on the icon«+».
3. A menu opens with a choice of the document type, select the one that suits you.
4. Download the document from your device and click «Добавить документ».
How to fill in the information about the document correctly, which type of document to choose and which file formats are supported by the application — read the article How to add a document to a medical record.
How to delete a document from a medical record
- In the lower menu of the Honey application, tap «Медкарта».
- A page of your medical record will open with all the documents. Select the document you want to delete and click on it.
- On the page that opens, click on the urn icon in the upper-right corner.
- Confirm the deletion by clicking «Да, удалить».
For more information about deleting a document from a medical record, see How to delete a document.
How to make a repeat appointment
There are two ways to make a repeat appointment.:
From the block«Прошедшие записи»
- On the main page, in the block«Прошедшие записи», select the record you want to re-register for.
- On the page that opens, click «Записаться повторно».
From the page«Записи»
- In the lower menu of the Medtochka application, click on the item «Записи».
- A page with all the entries opens. Select the last appointment from the specialist you want to make an appointment with again.
- On the page that opens, click «Записаться повторно».
Where to find promo codes for discounts in clinics
On the main page of the application, in the section«Финансы», click on the button «Промокоды». You will see a page with all available discount coupons at clinics.
For more information about promo codes in the Medtochka app, see the article Promo Codes for published reviews.
How to cancel an entry at the club price
You cannot cancel an entry at the club price and refund the money for the coupon according to the club's rulesProDoctorov. You can call the clinic and try to arrange a private appointment.
How to view the balance in the clinic
On the main page of the medical card, in the section «Финансы», in the block«Баланс», the total amount of available funds in the clinics that you have visited is displayed.
Click on the block «Баланс»to find out your balance for each clinic.
Important! The balance is displayed only for partner clinics of the Medical Center.
For more information about the available balance in clinics, see the article Balance.
How to understand that my review has been published
When your review is published on the websiteProDoctorov, you will receive a notification in two ways.
- You will receive a push notification on your smartphone when the review is published.
- In the Medtochka application, in «Чаты»the chat section«Уведомления», a notification about the publication of a review will appear.
If you didn't receive the notification or you accidentally brushed it away, you can view the current review status on the page«Отзывы».
1. In the lower menu of the Honey Point application, click on the item «Профиль».
2. On the page that opens, click «Отзывы».
3. Click on the button «Ваши отзывы»and see the status of your review.