Choosing a doctor for an online consultation
Paying for an online consultation
Connecting to an online consultation
Important! You will need to pay for the online consultation immediately in the app.
There are two types of online consultations:
- Informational - at the end of the consultation, the doctor will send you recommendations.
- Telemedicine - requires confirmation of the patient's identity through the ESIA (Public Services) upon completion, the doctor must send you a conclusion. Without proof of identity, the consultation cannot be legally registered as a medical service (requirements of the legislation and the Ministry of Health).
There are two types of online consultations available in the app:
Information consultation
It is suitable for receiving general recommendations from a doctor. Following the consultation, the doctor will send you recommendations on your issue. Such consultation does not require proof of identity.
Telemedicine consultation
This is a full-fledged medical service. To carry it out, it is necessary to confirm the identity through the ESIA (Public Services). Upon completion of the consultation, the doctor will issue and send you an official medical report.
You can only sign up for a telemedicine consultation from the age of 18.
Important! Without proof of identity, the consultation cannot be legally formalized as a medical service in accordance with the requirements of the Order of the Ministry of Health of the Russian Federation No. 965n «Об утверждении порядка организации и оказания медицинской помощи с применением телемедицинских технологий»(dated 11/30/2017)
Choosing a doctor for an online consultation 
- On the main page«Запись на приём», select the type of record in the block«Приём онлайн».
- Choose who you want to sign up for an online consultation.
If the desired family profile has not yet been created in the Honeybox, click «Добавить близкого»and follow the instructions.How to create a family profile.
3. Specify the specialty or full name of the doctor.
4. You can set up additional sorting in the list of suitable doctors. To do this, select «По рейтингу»or click «По стоимости»— in this case, doctors with a lower cost of admission will be displayed at the top of the list.
To set up an additional filter, select «Фильтры»and add the necessary settings.:
- Change your family profile to make an appointment for an online consultation.
- Change of doctor's specialty.
- Choosing the city where you need to find a specialist.
- Choosing the length of service and gender of the doctor.
Important! The doctor's card may indicate admission restrictions. Please read them before signing up to choose the right specialist.
5. Select the date in the specialist's card.
6. Click on the appropriate free time.
7. The recording details screen will open.
Check the entered data and click «Продолжить».
Confirmation of the profile through Public Services to make an appointment for a telemedicine consultation
Important! The functionality of confirming the patient's profile through Public Services is configured on the clinic's side. If a representative of the clinic has set such a condition, then confirmation of the profile for an appointment for an online consultation will be mandatory.
1. A screen opens to go to the profile confirmation stage via «Госуслуги».
Confirm that you are over 18 years old by clicking «Заполнить через Госуслуги».
Important! To do this, you must have a verified account on «Госуслугах».
2. The website will open«Госуслуг». Enter the login and password for authorization.
3. Click «Выдать разрешение».
4. Upon successful request, your identity will be confirmed. The doctor will be able to issue medical documents.
To proceed to the payment stage, click «Продолжить».
An email and payment confirmation window will open.
Important! You will have 20 minutes to pay for an appointment for an online consultation. If you do not have time to pay for the recording, it will be canceled. Then you'll have to sign up again.
Paying for an online consultation
- Specify your email address so that we can send you a receipt and open access to an online consultation. Make sure that you have specified the address on the Russian mail service: Yandex, Rambler, VK or Mail.ru .
2. You will receive an email with an access code.
Enter the code in the special field.
3. Read the text of the contract with the clinic and check the box if you agree to the terms. Click the button«Оплатить».
4. Enter your bank card details and click «Оплатить».
5. After confirming the payment, the patient's personal account will open, where the details of the record will be displayed.
Connecting to an online consultation
You can connect to the consultation via a computer or the Medtochka application.
You can prepare for the consultation by uploading new studies or conclusions to the medical record, and making a list of questions to the specialist.
We also recommend checking the video call to avoid unpleasant surprises.
You will receive a push notification in the app 15 minutes before the start of the consultation. The link will open the details of the recording with a button«Начать консультацию».
For more information, see the article Connecting to a consultation.