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База знаний МедТочка
Здесь собраны статьи по работе с приложениями МедТочка и МедТочка Врач.
The Patient's nurse
Make an appointment
Make an appointment at the clinic
Make an appointment at the clinic at the club price
Canceling and rescheduling an entry
Make an appointment for an online consultation on the websiteProDoctorov
Cancellation and postponement of the online consultation
Make an appointment with an insurance company
Sign up for an online consultation from the app
Make an appointment for an online consultation with the clinic administrator
Doctor's appointment waiting list
Add a doctor to the waiting list for an appointment
Viewing and managing the waiting list
Make an appointment at the clinic
Ordering tests
Ordering tests
Preparation for the tests
Analysis results
Cancellation of an order for tests
Medical card
How to create a medical record
Replace the email linked to the medical card
Add documents to the medical record
Share your medical record with your doctor
Restrict access to medical records
Access to medical records without the Internet
I don't see the document in the medical record
Chapter «Мои зубы» — dental treatment plan
The email confirmation code for the medical card is not being received
Family profile
How to create a family profile
How to combine a double profile
It's not my record or someone else's in the family profile.
Transferring a family profile to an independent account
, Family access (coming soon)
Women's Calendar
How to set up a women's calendar
How to disable the women's calendar
How to share «Женским календарём»and close access to it
How to see «Женский календарь»what has been shared with you and how to disconnect from it
Online consultation
Preparing for an online consultation
Connecting to an online consultation
Technical problems during the consultation
The doctor did not join the consultation
I missed the consultation.
Video recording of online consultations
Reviews of a doctor or clinic
How to leave a review
Add a review
Delete a review
Review statuses
Feedback Notifications
View my reviews
Edit a review
Application Settings
Setting up notifications in the app
Rejecting email notifications
Errors when downloading and installing the application
Replacing the access code in the application
Phone and email replacement
Changing the phone number
Deleting a profile
Patient's finances
Promo codes for published reviews
Balance
ClubProDoctorov
Chats
Chat with the clinic
Setting up a chat with the clinic
Settings in the chat with the doctor
Notifications
Setting up access to a medical card in a chat with a doctor
Paying for a chat with a doctor
Sending a photo to a chat with a doctor
Authorization
Log in to the mobile app
Log in to the web version
The application does not start
Authorization errors
⚠️ Master password (coming soon)
Confirmation of profile data via«Госуслуги»
Make an appointment by invitation from a doctor
Delete the invitation to the reception
Invitation to a repeat appointment
Transfer of patient data from Public Services to partner clinics
My doctors and clinics
Electronic signature of the contract with the clinic
Health diaries
Sugar Diary
Pressure Diary
Migraine Diary
Reminders
Share your health diaries with your doctor
The nurse is a Doctor
Appointment and services
How to view the schedule of future appointments
How to make an appointment with a patient in person
Why is the schedule not displayed in the Doctor's office?
Another patient's record is displayed in the schedule
Canceling an appointment with a medical Doctor
Viewing a doctor's schedule
Online consultations
Setting up online consultations according to the doctor's personal schedule
I can't set up an online consultation schedule based on the doctor's personal schedule
Online consultation via the app
How to conduct an online consultation from a computer
Difficulties with online consultation
Video recording of an online consultation
Patient's medical record
Viewing medical records
Patient's profile
Cycle Diary
Questions from the patient
Uploading a document to a medical card
Health diaries
Application Settings
How to set up notifications
My salary
FAQ
Chat with the patient
Errors in the chat with the patient
Invite the patient to the chat
Viewing a patient's medical record in a chat
Viewing photos in a chat with a patient
Medical center: referral to another doctor
Viewing created directions
FAQ