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How to log in to the Doctor's office

To enter the Doctor's account, you must be registered as a doctor on ProDoctorov. How to do this is described in the article How a doctor can register on the portalProDoctorov.

After registering onProDoctorov, log in to the Medtochka Doctor app using your username and password from your account on ProDoctorov.

Why can't I log in to an online consultation?

If you are unable to log in to an online consultation, you may have problems with the Internet. Try connecting to a Wi-Fi network with stable internet.


If your Internet connection is stable, but the problem remains, see possible solutions in the article Difficulties with online consultation.

Why is the appointment schedule not displayed in the app?

The appointment schedule may not be displayed for the following reasons:

  • Your clinic does not have a contract with Medflex or the schedule is not configured to be uploaded.
  • Your clinic is not on ProDoctorov.
  • There are no appointments in the schedule.
  • There is no schedule for this day.
  • The clinic's medical information system does not have the technical capability to transmit information about admission to the medical center.
  • The patient has a local phone number.
  • The patient has an anonymous appointment.
  • The patient refused to process personal data.
  • Your clinic's module is disabled«Личный кабинет пациента».


For more information about how to eliminate these causes, see the article Why the schedule is not displayed in the Doctor's Office.

How to cancel an appointment

You cannot cancel an appointment via the Doctor's card. Cancellation of the appointment takes place only in consultation with the patient.

Contact the clinic administrator to contact the patient to change the record.

Why is it not possible to set up an appointment for online consultations through a personal schedule?

  1. Your clinic does not have online consultations enabled.
  2. The clinic has enabled online consultations, but has not given you access to them.

Learn more about the solution to the problem — in the article It is not possible to set up an online consultation schedule according to the doctor's personal schedule.

How long will the patient's medical record be available to the doctor?

You will be able to view the medical record within 12 hours from the moment of opening, if the patient does not close access before the end of this time.

If access to the medical card was opened for online consultation, it will be closed 24 hours after opening.

For more information, see the article Viewing medical records.

Why is the salary information not displayed in the app?

Salary information is displayed only for clinics that are operated by MIS Medlock. If your clinic works in another medical institution, you will not have salary information displayed in the application.

If your clinic works at MIS Medlock and your salary is not displayed, the following reasons are possible:
1. The clinic's Medlock module is not enabled or configured«Зарплата».
To learn how to enable and configure the module«Зарплата», see the Salary article.
2. The clinic did not grant you access to view your salary in the Doctor's office. Contact the clinic administrator to get access to the salary view.

Read more about solving these problems in the article My salary.

Why didn't the data in the medical center update after the changes toProDoctorov

After changing the data in your personal accountProDoctorov, the information in the medical card is updated automatically within 14 days.

If you need the changes to appear immediately, log out of your account in a medical account and log in again. After re-logging in, the data will be updated.