After you have received an invitation to the chat from the doctor, you need to choose the time for its use. It can be 3, 7 or 14 days.
Important! The cost of the chat varies depending on the number of selected days for communication with the doctor and is calculated from the price of the initial doctor's appointment.
The cost of the chat if the price of the initial doctor's appointment is less than 1,000 rubles:
- 3 days - 300 rubles.
- 7 days - 500 rubles.
- 14 days - 800 rubles.
In all other cases, the cost of the chat is calculated as a percentage.
To join the chat, make sure that the following conditions are met:
- You have received and accepted an invitation from a doctor
- you have verified the email address
- you have paid for access to a chat with a doctor
- you have created a medical record.
Accept a chat invitation 
You can accept the invitation from the push notification or in the section«Чаты».
An invitation in a push notification
- Click on the push notification inviting you to chat with the doctor.
2. Log in to the Medtochka app.
3. You will open a chat with your doctor. Click «Присоединиться к чату»to accept the invitation.
The invitation is in the section«Чаты»
- Click on «Чаты»to go to the general chat list.
2. Select the desired chat with the doctor.
Pay for a chat
To pay for the chat, follow these steps
- Open the necessary chat with the doctor, click «Присоединиться к чату».
2. Select the number of days for chatting.
Review and confirm the terms of the public offer and the offer with the clinic.
3. Specify the email address for accessing the chat and creating a medical record, and click «Получить код». If the medical card has already been created and confirmed, this step will be skipped.
4. You will receive a confirmation code to the specified email address. Enter the code in the special field and click «Подтвердить».
Important! Do not share the code from the email with anyone. You must enter it yourself on the mail confirmation screen.
After that, the payment page will open.
5. Enter your bank card details and click «Оплатить».
Important! You will have 20 minutes to pay for a chat with your doctor. If you do not have time to pay for access to the chat, then you will need to re-confirm the doctor's invitation in the chat and re-enter the bank card details for payment.
Select a family profile, the medical record of which will be open to the doctor.
After confirming the payment and selecting a family profile, you will have access to a chat with a doctor and you can start writing messages. The chat availability period will be displayed at the top, you can have a dialogue with the doctor during this time.
Important! If the doctor has not responded to you in the chat within 24 hours of the first message you sent, you will receive an automatic refund.
Extend chat access
To extend access to the chat, you need to log in to the desired chat with the doctor, click «Продлить доступ к чату».
After that, follow the instructions to pay for the selected chat period.